Social CRM 2013 Conference (London)

Our Social Times logo

 

 

Organised by Our Social Times, Social CRM 2013 is an annual two-day social/digital media event. The first day being a workshop with the second day a conference, which attracts speakers and attendees from a number of blue chip companies.

Key topics of discussion will include:

  • From Social CRM to Social Business
  • How Organisations are Managing Social Customer Engagement
  • Integrating Social Customer Service, Marketing and Communications
  • Brand Case Studies: Social CRM in Action
  • Measuring the Value of Social CRM
  • Beyond Big Data: The Long Road to Genuine Social Business
  • Leveraging Customer Communities
  • Delivering End-to-End Social Customer Service
  • Panel Discussion and Q&A

This year’s speakers are:

Ronan Gillen
Twitter: @Nanor23
eBay – EU Complaints, Community & Social CS Manager

Bian Salins
Twitter: @b1an
Job Title: Head of Social
Company: Now TV

Ben Kay
Twitter: @Benjamin_Kay
Job Title: Head of Digital Strategy & Adoption, Company: Everything, Everywhere

Jacqui Taylor
Twitter: @jacquitaylorfb
Job Title: Managing Director
Company: FlyingBinary

Martin Hill-Wilson
Twitter: @martinhw
Job Title: Consultant
Company: Brainfood Consulting

Chris Heffer
Twitter: @theotherhef
Job Title: EMEA Marketing Manager Company: Dachis Group

Leon Chaddock
Twitter: @leonchaddock
Job Title: CEO
Company: Sentiment Metrics

Luke Brynley-Jones
Twitter: @lbrynleyjones
Job Title: CEO
Company: Our Social Times

Nico Henderijckx
Twitter: @tweety2b
Job Title: European Forum and Community Manager
Company: Sony

Tom Messett
Twitter: @TomMessett

Social CRM London 2013 logos

A programme/agenda for the day can be found here:

Tickets are £295 and include complimentary breakfast and a 3 course lunch. It is being held at the Cavendish Conference Centre which is easily accessible by tube (Oxford Circus).

1 Comment

  1. I have to say that these big companies might have a medium to large team for social media which they intend to use to engage with the public (their customers), but the way they handle it is embarrassing. It would probably raise a few eye brows and might get people thinking if you raised the question of what are you actually doing whilst your social media foundations are live but not in use.

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