Organised by Our Social Times, Social CRM 2013 is an annual two-day social/digital media event. The first day being a workshop with the second day a conference, which attracts speakers and attendees from a number of blue chip companies.

Key topics of discussion will include:

• From Social CRM to Social Business
• How Organisations are Managing Social Customer Engagement
• Integrating Social Customer Service, Marketing and Communications
• Brand Case Studies: Social CRM in Action
• Measuring the Value of Social CRM
• Beyond Big Data: The Long Road to Genuine Social Business
• Leveraging Customer Communities
• Delivering End-to-End Social Customer Service
• Panel Discussion and Q&A

This year’s speakers are:

Ronan Gillen
Twitter: @Nanor23
eBay – EU Complaints, Community & Social CS Manager

Bian Salins
Twitter: @b1an
Job Title: Head of Social
Company: Now TV

Ben Kay
Twitter: @Benjamin_Kay
Job Title: Head of Digital Strategy & Adoption, Company: Everything, Everywhere

Jacqui Taylor
Twitter: @jacquitaylorfb
Job Title: Managing Director
Company: FlyingBinary

Martin Hill-Wilson
Twitter: @martinhw
Job Title: Consultant
Company: Brainfood Consulting

Chris Heffer
Twitter: @theotherhef
Job Title: EMEA Marketing Manager Company: Dachis Group

Leon Chaddock
Twitter: @leonchaddock
Job Title: CEO
Company: Sentiment Metrics

Luke Brynley-Jones
Twitter: @lbrynleyjones
Job Title: CEO
Company: Our Social Times

Nico Henderijckx
Twitter: @tweety2b
Job Title: European Forum and Community Manager
Company: Sony

Tom Messett
Twitter: @TomMessett

A programme/agenda for the day can be found here:

Tickets are £295 and include complimentary breakfast and a 3 course lunch. It is being held at the Cavendish Conference Centre which is easily accessible by tube (Oxford Circus).