Monday was Cyber Monday, the busiest day of the year for online retailers.
The same day that NatWest and RBS suffered a system crash, which affected all methods of payment – ATMs, online e-commerce payments, online banking and their mobile app. What’s more, their online helpdesk couldn’t cope with the traffic and also went down..!
Meanwhile, there were reports of “SOS” text messages from NatWest Managers offering ‘unlimited overtime’ for the Tuesday ‘chaos’ shift.
— Eddy O'Beirne (@eob888) December 2, 2013
Even worse, they don’t seem to be bothered with updating their ‘Service Status’ page to inform their customers of the issues.
Considering this is the third time this has happened in the last two years, NatWest clearly don’t seem to be able to learn from their mistakes…
Have a great Christmas party, NatWest IT guys!