Want to get in touch? Shoot an email over to [email protected]
October 18, 2016 at 4:22 PM
Just to let you know that I used your proforma and sent the email as you suggested this morning at 8am for an ebay purchase from the States. By 2.30pm they had waived the fee of £12.
I am very grateful, many thanks.
How are they allowed to get away with that? Outrageous!
October 18, 2016 at 4:23 PM
Sorry, I should have explained it was a Fedex charge.
April 11, 2019 at 10:23 AM
Glad I didn’t just go ahead and pay this ‘ Direct Payment Processing Fee’. I initially thought the text message I received, might be a scam, as it had a link to payment and I’m always a bit wary of these things, specially when you’re giving out card details.
Whilst researching for possible scams and whether this charge needed to be paid, I happened upon Adams blog. Glad I did, as they’ve now cancelled the charge.
Simply follow his instructions, using the email template and bingo!
Get it up ye fedex!
All the best,
September 15, 2017 at 1:32 PM
I used your letter to Fed Ex, to get them to waive the ‘advancement fee’. I sent it off yesterday and awoke this morning to a terse message telling me it had been scrapped and I would not be getting an amended invoice but just to knock off the 12 quid. Thanks
October 9, 2017 at 11:49 PM
I used your letter and Fedex waived the £12 fee on a purchase made online from US to UK.
Thanks so much,
November 11, 2017 at 9:07 PM
I used your letter and Fedex waived the £12 fee on a gift recived from India to UK.
Last time I paid them £38
Thanks so much,
January 29, 2018 at 11:07 AM
I am pleased to say I used your template to fedex and they have dropped the £12 .fee
Thank you very much .
March 1, 2018 at 5:07 PM
Hi Adam, used your letter and Fedex have waived the £12. No new invoice but request to pay the VAT.
June 11, 2018 at 2:04 PM
Thank you Adam and everyone else. I sent an email to [email protected] and said what you suggested. His asst phoned me up and waived the £12 advancement charge. So it does work if you work it!
July 9, 2018 at 1:02 PM
Received an invoice from FedEx with the VAT amount and what seems to be an obligatory ‘Advancement Fee’.
Used your template for an email which I sent to [email protected] (with a couple of alterations with the style I tend to write emails in) and it worked perfectly, £12 credited back to me.
Many, Many, Many Thanks!
July 24, 2018 at 9:45 AM
Thanks Adam, used your template on Friday 20 July, and got a response the very next day, saying they are raised a credit for the £12 and I now have only the VAT to pay.
I think FedEx are an absolute disgrace adding this ‘service charge’.
I imagine there are hundreds of people who simply pay it.
Many Thanks once again.
Jacqui – Ireland
December 24, 2018 at 3:51 PM
I just wanted to thank you for saving me £12 I used your template to email FedEx and they have waved the £12 fee.
Merry Christmas & Happy New Year.
February 7, 2019 at 2:03 PM
Nice one Adam worked exactly how you said it would. Took the £12 off .You are a star
February 27, 2019 at 3:07 PM
Many thanks – I sent an email worded as you suggested, and they also dropped the extra £12. Such a rip-off to add a random fee on to the VAT amount – I bet a lot of people just pay it, but always worth a challenge.
May 23, 2019 at 5:35 PM
my cousin sent me an used phone as a gift from the states to morocco , he wrote that its a gift and he paid 110 for shippement and now the phone is in my country but they are asking me to pay 300 USD to take the phone . and i honetsly dont know what to do . i cant pay that and now i think i should tell them to give it back to him . what do i do ? help ? is it okay to pay 300 for a gift ?? fedex is so fucked up i reallly don’t get it .
June 4, 2019 at 11:59 AM
Just worked for me!
Parcel from UK to Singapore!
I received an email that one time exception and the fee will be waved off.
Thank you so much for your advise.
February 5, 2020 at 7:08 PM
Thanks for the information got my email back from fedex today saying (Having reviewed the above mentioned invoice, we can now confirm that a partial credit of 12.00GBP has been raised.
FedEx will not issue a revised invoice and therefore we look forward to receiving payment for the remaining balance on this invoice.) you saved an OAP some money.
June 30, 2020 at 5:19 AM
Many thanks for all your help. Fed up getting fleeced and i’m new at this game
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