Organised by Our Social Times, Social CRM 2013 is an annual two-day social/digital media event. The first day being a workshop with the second day a conference, which attracts speakers and attendees from a number of blue chip companies.
Key topics of discussion will include:
- From Social CRM to Social Business
- How Organisations are Managing Social Customer Engagement
- Integrating Social Customer Service, Marketing and Communications
- Brand Case Studies: Social CRM in Action
- Measuring the Value of Social CRM
- Beyond Big Data: The Long Road to Genuine Social Business
- Leveraging Customer Communities
- Delivering End-to-End Social Customer Service
- Panel Discussion and Q&A
This year’s speakers are:
Ronan Gillen
Twitter: @Nanor23
eBay – EU Complaints, Community & Social CS Manager
Bian Salins
Twitter: @b1an
Job Title: Head of Social
Company: Now TV
Ben Kay
Twitter: @Benjamin_Kay
Job Title: Head of Digital Strategy & Adoption, Company: Everything, Everywhere
Jacqui Taylor
Twitter: @jacquitaylorfb
Job Title: Managing Director
Company: FlyingBinary
Martin Hill-Wilson
Twitter: @martinhw
Job Title: Consultant
Company: Brainfood Consulting
Chris Heffer
Twitter: @theotherhef
Job Title: EMEA Marketing Manager Company: Dachis Group
Leon Chaddock
Twitter: @leonchaddock
Job Title: CEO
Company: Sentiment Metrics
Luke Brynley-Jones
Twitter: @lbrynleyjones
Job Title: CEO
Company: Our Social Times
Nico Henderijckx
Twitter: @tweety2b
Job Title: European Forum and Community Manager
Company: Sony
Tom Messett
Twitter: @TomMessett
A programme/agenda for the day can be found here:
Tickets are £295 and include complimentary breakfast and a 3 course lunch. It is being held at the Cavendish Conference Centre which is easily accessible by tube (Oxford Circus).